Sharedirect - FAQ's



General Questions

  • How do I delete the “Individuals” group?
  • How do I remove the ShareDirect icon from my Windows File Manager toolbar?
  • How do I enable the ShareDirect Instant Message feature?
  • How do I change the font for my Instant Message window?
  • Why does ShareDirect take up so much memory and how will this affect my system’s performance?

    Registration

  • Can I use any email address when I register ShareDirect?
  • Why do I get a message telling me that the "ShareDirect server is unavailable" when I attempt to register ShareDirect, or when I try to log on after successfully registering?

    Managing Folders

  • Why am I unable to see the tabs or split window in a ShareDirect folder after upgrading my version of Windows?
  • How do I set up a shared folder?
  • How do I stop sharing a folder?
  • Do I have to designate a different folder for each member I'm sharing with?
  • What do I do if a member invites me to share a folder, but I have no files I want to share with them?
  • How do I invite multiple members to share a particular folder?
  • If I share a folder that contains sub-folders, will the members I share with see the files in these sub-folders?
  • Can I invite someone to share a folder when they are offline?
  • Where can I find a complete list of all my shared folders?
  • Where can I find a complete list of all remote files available to download?

    Downloading Files

  • How many files can I download at once?
  • Why does the status of a file I am trying to download read "Pending" for a long time?
  • What happens if I log off ShareDirect while another member is downloading a file from my computer?
  • What happens if I lose my Internet connection before I finish downloading files?
  • What happens if the person I’m sharing with logs off before I finish downloading files from them?

    Making Premium or Direct Connections

  • What is a “Direct” connection?
  • What is a “Premium” connection?
  • I am transferring files between two home computers, or between my two computers at work. Why does the connection register as “Premium”?
  • My computer is directly connected to the Internet. Why do some of my connections to other ShareDirect members appear as “Premium”?
  • I haven’t configured a firewall on my computer and my computer is directly connected to the internet. Why do some of my connections to other ShareDirect members appear as “Premium”?


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