Sales and Refunds Policy

Laplink Software, Inc is committed to serving our customers. If you feel that the product that you have purchased is not satisfactory or not performing to your expectations, please contact our office via e-mail: or call by phone: 425-952-6000, or contact us by fax: 425-952-6002 to discuss your situation.

We value your comments and concerns with the product and appreciate the opportunity to be able to work with you to get your product functioning to your expectation. If this is not reached you may return the product under the following conditions.

Refundable Products

Original purchase must be within in 30 days of sales receipt
  • PCmover Express
  • PCmover Home
  • PCmover Professional
  • PCmover Enterprise
  • PCmover Image & Drive Assistant
  • PCmover Windows 7 Upgrade Assistant
  • PCmover Windows 8 Upgrade Assistant
  • Easy Transfer Cable for Windows©
  • Laplink Sync
  • Laplink Gold
  • Laplink Everywhere
  • Switch & Sync
  • SafeErase
  • DiskImage
  • Defrag
  • Laplink USB Cables
  • Laplink Serial & Parallel Cables
  • Any above product purchased from an authorized retail location

Non-Refundable Products

  • Purchased product from an online auction site (e.g. Ebay)
  • Purchased product second hand

Physical Returns

  • E-mail our customer service to request a refund and send the e-mail response from the customer service department with your return
  • Supply the sales receipt along with the Original Box and all components included
  • Supply the name and mailing address as well as any contact information to accompany the return
  • The refund process once received will take 4-8 weeks to complete

Send Returns to:

Laplink Software, Inc.
ATTN: Returns
600 108th Ave NE, Suite 610
Bellevue, WA 98004

Download Returns

  • E-mail to request a refund through our e-commerce partner
  • Include name, e-mail address, phone number and reference number of the order requesting a refund
  • An e-mail confirmation will be sent to your through our e-commerce partner with refund information

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